ManageEngine Mobile Device Manager Plus solution

29
Apr

ManageEngine Mobile Device Manager Plus is a comprehensive Mobile Device Management (MDM) solution, developed by ManageEngine, a division of Zoho Corporation. It helps businesses manage, monitor, and secure mobile devices, including corporate and person-owned (BYOD) devices, across multiple platforms such as iOS, iPadOS, Android, Windows, macOS, Chrome OS, and tvOS. With a user-friendly interface, cloud and on-premises deployments, and device lifecycle management features from enrollment to opt-out, Mobile Device Manager Plus is the ideal choice for organizations that want to optimize productivity while ensuring data security. Below is a detailed description of the main features of the product.

 

  1. Comprehensive mobile device management

Mobile Device Manager Plus provides a single console to manage the entire mobile device ecosystem, from smartphones and tablets to laptops, desktops, TVs, and rugged devices. Standout features include:

 

Device Enrollment

  • Supports over-the-air (OTA) registration, allowing for quick addition of devices without manual intervention.
  • Diverse enrollment methods: Apple DEP (Device Enrollment Program), Samsung KNOX, Android NFC, QR Code, One-Time Password (OTP), and Active Directory or Microsoft Entra ID integration for authentication.
  • Supports bulk enrollment for corporate equipment and BYOD.
  • Profile Management:
  • Create and apply profiles to set policies for Wi-Fi, VPN, email, and other parameters.
  • Differentiate between corporate and personal devices, allowing separate policies to be applied to each group.
  • Group devices by department, geographic location, or device type for efficient management.

 

Equipment Lifecycle Management:

  • Monitor the device from registration, use, to withdrawal from the system (retirement).
  • Support the management of ruggedized laptops/handhelds for industries such as logistics or manufacturing.

 

  1. Mobile Application Management (MAM)

Mobile Device Manager Plus provides the ability to manage the entire application lifecycle on the device, ensuring secure application deployment and use.

 

Application Distribution:

  • Deploy in-house apps and apps from the app store (App Store, Google Play) without user interaction (silent installation).
  • Integrate with Apple Volume Purchase Program (VPP) and Google Play for Work for easy commerce app distribution.

 

Application Management:

  • Track application details (version, license, installation status).
  • Allow or block apps (allowlist/blocklist) to ensure compliance with company policies.
  • App license management to optimize costs.

 

Kiosk Mode:

  • Limit devices to running only one app or set of approved apps.
  • Customize the home screen to display apps and web shortcuts in an easy-to-access way.

 

  1. Security Management

Security is at the heart of Mobile Device Manager Plus, with powerful features to protect business data and prevent threats.

 

Privacy Policy:

  • Enforce strict policies such as strong passwords, automatic device lockouts, and data encryption.
  • Limit the use of unwanted apps such as the camera, YouTube, or browser.

 

Risk detection and handling:

  • Detect jailbroken (iOS) or rooted (Android) devices and report non-compliant devices.
  • Track and execute remote lock or remote wipe orders on lost or stolen devices, including selective wipe.

 

Access Management:

  • Provide role-based permissions.
  • Conditional Exchange Access (CEA) integration to control corporate email access.
  • Office 365 and Azure support for enhanced account security.
  • Containerization:
  • Separate corporate and personal data on BYOD devices, ensuring company data is stored in encrypted containers.
  • Prevent unapproved apps from accessing company data.

 

  1. Business Email Management

Mobile Device Manager Plus supports securely configuring and managing corporate emails, especially in BYOD environments.

 

Email Configuration:

– Automatically set up a corporate email account via Exchange ActiveSync or Office 365.

– Apply OTA email privacy policies, such as restricting account editing or deletion.

 

Email Security:

– Make sure the attachment is only opened by the managed app.

– Prevent email data from being copied to personal applications.

– Selective removal:

– Delete a company email account remotely without affecting the personal data on the device.

 

  1. Content Management

It provides the ability to securely distribute and manage documents on mobile devices.

 

Distribution of materials:

  • Send documents to the device via OTA, ensuring quick access.
  • Automatically update documents when new versions are available.
  • Content Security:
  • Only allow the document to be opened with an approved app.
  • Store documents in encrypted containers to prevent data leakage.

 

  1. Remote Troubleshooting

Mobile Device Manager Plus helps administrators handle device issues remotely, minimizing downtime.

 

Remote Control:

  • View and control the device screen for real-time troubleshooting.
  • Supports unattended access for corporate devices.

 

Remote Action:

  • Restart the device, remove the password, or reset the password remotely.
  • Activate the alarm (remote alarm) or locate the device (geo-tracking) when it is lost.

 

Mobile App:

The Mobile Device Manager Plus app (on Google Play) allows administrators to monitor and perform maintenance tasks from the phone, such as checking network information, battery level, or app status.

 

  1. Asset Management

It provides detailed tracking and management of device assets.

 

Asset Scan:

  • Periodic scans to collect information about installed applications, applicable restrictions, certificates, and hardware details.
  • Provide details such as IMEI, serial number, and device status.
  • App Store Management:
  • Monitor and audit app repositories to ensure license compliance.
  • Report blocked or unapproved apps.

 

  1. Audit and Reports

Mobile Device Manager Plus provides detailed reports to assist administrators in monitoring and ensuring compliance.

 

Available Reports:

  • Report rooted/jailbroken devices, devices with blocked apps, or non-compliant devices.
  • Application status, licenses, and device asset reports.

 

Customize the report:

  • Drag and drop to create custom reports, export as PDF, CSV, or XLS.
  • Schedule automated reports to be sent via email.

 

ITSM Integration:

Integrate with ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, and Atlassian JIRA for seamless asset management and technical support.

 

  1. Integrations and scalability

Integration with the ecosystem:

– Supports major device manufacturers such as Lenovo, Sony, Samsung, and WishTel to ensure update control.

– Integration with email platforms (Office 365, Exchange ActiveSync) and property management (ServiceDesk Plus).

 

Public API:

Provides APIs for integration with third-party systems, increasing flexibility.

 

Cross-platform support:

Manage both mobile devices (smartphones, tablets) and computers (laptops, desktops) on iOS, Android, Windows, macOS, Chrome OS, and tvOS.

 

  1. Features for MSPs (Managed Service Providers)

Mobile Device Manager Plus MSP is a dedicated edition for managed service providers (MSPs), with features such as:

  • Manage multiple clients from a single dashboard.
  • Apply a separate compliance policy for each customer.
  • Supported languages: English, Chinese, Japanese, Spanish, German, Polish, Turkish.

 

  1. Versions and pricing

Version:

  • Free Edition: Manage up to 25 devices, full of features, suitable for small businesses.
  • Standard Edition: Prices start at $9.90/device/year (on-premises) or $1.28/device/month (cloud).
  • Professional Edition: Prices start at $17.90/device/year (on-premises) or $2.38/device/month (cloud).
  • Test: Offers a 30-day trial with an unlimited number of devices.
  • Offers: Discounts for nonprofits and educational institutions.

 

  1. Outstanding Benefits
  • User-friendly interface: Intuitive, easy-to-use dashboard, with quick links and detailed overviews.
  • Cross-platform support: Manage all major operating systems from a single interface.
  • Strong Security: Features such as remote wipe, insecure device detection, and containerization ensure data safety.
  • Automation capabilities: Automate registration, app distribution, and policy enforcement, saving admins time.
  • Technical Support: The support team is quick to respond, integrating with popular ITSM tools.

 

  1. Restrict
  • Report customization: Some users claim that the ability to customize reports is limited compared to competitors like Jamf Pro or Intune. (https://www.pcmag.com/reviews/manageengine-mobile-device-manager-plus)
  • Web Interface: Navigating the web interface can sometimes be a bit complicated, especially when it comes to switching between tabs to view device information. (https://www.g2.com/products/manageengine-mobile-device-manager-plus/reviews)
  • iOS Support: iTunes/iCloud management or iOS updates are restricted due to Apple policy, not the fault of ManageEngine. (https://www.g2.com/products/manageengine-mobile-device-manager-plus/reviews)
  • Cost of scaling: Prices can go up when managing a large number of devices or needing more advanced features like remote access. (https://www.capterra.com/p/132201/ManageEngine-Mobile-Device-Manager-Plus/)

 

  1. Testimonials and awards
  • Rated 4.6/5 on Capterra and 4.5/5 on G2, with over 90% of users appreciating the security and application management features. (https://www.getapp.com/security-software/a/manageengine-mobile-device-manager-plus/)
  • Named in the 2021 Gartner Magic Quadrant for Unified Endpoint Management (UEM) and the 2021 Forrester Wave Q4 as a Strong Performer. (https://play.google.com/store/apps/details?id=com.manageengine.uem.mdm&hl=en_US)
  • Recognized as a Major Player in the IDC MarketScape for UEM for 4 consecutive years. (https://play.google.com/store/apps/details?id=com.manageengine.uem.mdm&hl=en_US)

 

References: ManageEngine, TechRadar, PCMag, Capterra, GetApp, G2, SoftwareAdvice official website