Tiếng ViệtOur IT Consulting Services
Digital transformation consulting
Goal: to improve your business efficiency by planning, prioritizing and guiding your digital transformation initiatives.
Digital transformation areas:
- Digital customer experience: ecommerce, immersive digital experience, digitization of in-store experience.
- Digital supply chain: demand forecasting, e-procurement, inventory and multi-channel order management.
- Digital customer service: multi-channel service desk, remote servicing, AI-powered chatbots.
- Industry 4.0: production optimization, preventive maintenance, digital twins, quality control.
- Healthcare digitization: telemedicine, remote health monitoring, digital patient engagement, medical image analysis.
- Digital work environment: daily workflow automation, team collaboration, remote work, e-learning.
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IT strategy consulting
Goal: to align your IT assets with current and anticipated business goals.
Service scope:
- Assessing IT governance effectiveness and the current state of your IT environment: applications and IT infrastructure complexity, application integrations, databases and data warehouses, development infrastructure.
- Outlining a high-level IT strategy addressing business needs and aligning IT resources accordingly.
- Planning strategic initiatives to achieve the desired state: software development, modernization, migration, re-architecting activities.
- Providing investment and time estimates for each initiative.
- Prioritizing the initiatives based on the urgency of changes and expected investment return.
IT assessment
Goal: to find opportunities to improve the efficiency, security, compliance, and reduce the costs of your IT infrastructure.
IT components we assess:
- IT policies and procedures.
- Server infrastructure.
- Network infrastructure.
- Data storage infrastructure.
- Cloud services.
- Business applications.
- Network security
IT operations consulting
Goal: to build sustainable IT capabilities able to support business plans.
Service scope:
- Diagnosing and troubleshooting IT operational inefficiencies (in supply chain management, procurement, manufacturing, service operations, ITSM, etc.).
- Analyzing current hardware, software and third-party service providers, providing comparison analysis with alternatives.
- Planning ways to improve the efficiency, speed and cost of your IT operations (automating processes, migrating IT infrastructure to the cloud, etc.).
- Building an IT change management practice.
- Setting up development infrastructure (CI/CD pipeline, issue tracking and team collaboration tools, and more).
- Enhancing the security of IT infrastructure.
IT project and program management
Goal: to coordinate activitities within one or multiple IT projects to achieve faster project workflow and quality results.
Service scope:
- Planning the project life cycle.
- Budgeting and scheduling the project.
- Organizing and managing communication between project participants.
- Monitoring and enhancing project performance.
Technology consulting
Goal: to integrate transformative digital technologies and bring disruptive changes to your business model and processes.
Disruptive technologies we work with:
- Cloud computing
- Cybersecurity
- Machine learning
- Artificial intelligence
- Big data
- Data science
- Blockchain
- IoT
- Virtual reality
- Augmented reality
- Computer vision
- Multi-component ERP
Service scope:
- Estimating the value your technology of choice may bring.
- Planning the roadmap of technology adoption, starting from license choice to implementation specification.
- Implementing the required software.
Application implementation
Goal: to plan and implement business software with the best value and cost of ownership.
Service scope:
- Analyzing your business needs and scoping software functionality.
- Deciding between a platform-based and custom solution (taking into account the budget, number of users, the existing software ecosystem, and more factors).
- If a platform-based solution is a better choice: recommending the best-fitting platform and creating a functional specification with configuration, customization and integration details.
- If a custom solution is chosen: planning a resilient architecture, prototyping the solution, and defining the required project skills and roles.
- Training for end users to ensure software adoption.
- Software support and maintenance.
Application modernization
Goal: to increase business value of your existing apps.
Service scope:
- Analyzing the cost of ownership for apps and checking for cost reduction opportunities.
- Migrating the apps to the cloud.
- Replatforming the apps.
- Re-architecting the apps to achieve easier scalability and flexibility.
- Code refactoring.
- Redesigning user experience for customers and internal users.
Application support
Goal: to keep your business apps well-functioning and aligned with current needs.
Service scope:
- Updating functional capabilities of your apps in line with emerging business requirements and improving UX.
- Monitoring app performance.
- Resolving incidents and applying root cause analysis to prevent incident’s recurrence.
- Planning and performing application modernization activities.
- Auditing and patching app security.
IT infrastructure management
Goal: to ensure stability and flexibility of your IT infrastructure.
Service scope:
- Monitoring your servers, network, data centers, cloud services, and applications.
- Fast incident troubleshooting.
- Root cause analysis and incident prevention.
- Auditing the security of your IT infrastructure and patching detected vulnerabilities.
- Help desk.
- IT infrastructure evolution.